Privacy Policy

Welcome to WonaSports.

WonaSports (hereinafter, “Wona”, “WonaSports”, “the Platform”, “the Application” or “we”) is a sports technology platform that connects users with sports centers, allowing them to discover, book and contract sports services offered by independent establishments.

WonaSports provides a digital solution that integrates:

• A sports marketplace where users can find sports centers.
• Booking and payment tools.
• Digital membership management.
• Sports class booking.
• Features for gyms, fitness centers and sports establishments.
• Technology management tools for sports centers.

WonaSports is not a sports center, gym, club, academy or direct provider of sports services.

The services offered within the platform are provided exclusively by each independent sports center, which is responsible for its facilities, activities, instructors, staff, prices, schedules, commercial policies and service delivery.

This Privacy Policy explains how WonaSports collects, uses, protects and manages the personal information of users who use our mobile application, web platform and associated services.

By creating an account, accessing or using WonaSports, the user accepts the practices described in this Privacy Policy.

The controller of personal data processing is the company operating the WonaSports brand.

• Brand WonaSports
• Privacy email [email protected]

This Policy applies to:

• Users who download the application.
• Registered users.
• People who make bookings.
• People who purchase memberships.
• People who use sports services through WonaSports.
• People who interact with features available within the platform.

It also describes the processing of information generated through:

• The mobile application.
• Associated systems.
• Technology services used by WonaSports.
• Interactions with sports centers.

Downloading, installing and registering an account on WonaSports are free of charge.

WonaSports does not charge the user for:

• Downloading the application.
• Creating an account.
• Browsing the marketplace.
• Searching for sports centers.
• Checking available time slots.
• Viewing information published by establishments.

The user only makes payments when they decide to contract services offered by sports centers through the platform, including:

• Court and field bookings.
• Deposits.
• Activity payments.
• Sports classes.
• Memberships.
• Subscriptions.
• Other services published by sports establishments.

Prices and commercial conditions are set exclusively by each sports center.

To enable WonaSports to work properly, we may collect different categories of information.

During registration and use of the application we may request:

• First name.
• Last name.
• Phone number.
• Email address.
• Date of birth.
• User photograph.
• Country, city and neighborhood.
• Information required to create and manage the account.

The phone number is an important element for the security of the platform.

WonaSports uses validation mechanisms based on SMS with a verification code to confirm the user's identity.

Phone validation makes it possible to:

• Reduce fake accounts.
• Prevent fraud.
• Improve booking security.
• Enable necessary communications between the user and the sports center where applicable.

The phone number may also be used by sports centers to contact users regarding bookings, memberships, classes or transactions carried out within the platform.

WonaSports requests a photograph of the user's face.

The image serves the following purposes:

• User identification.
• Security within the platform.
• Identity validation related to bookings.
• Supporting access control systems implemented by certain sports centers.
• Preventing identity impersonation.

The photograph must correspond to the user themselves.

The user declares that:

• The image belongs to them.
• They will not use photographs of third parties.
• They will not use fake images.
• They will not attempt to deceive identification systems.

WonaSports may collect information related to the user's activity:

• Bookings made.
• Dates and times.
• Sports centers used.
• Activities contracted.
• Classes booked.
• Memberships purchased.
• Renewals.
• Cancellations.
• Usage history.
• Waiting lists.
• Attendance or no-shows.

This information makes it possible to:

• Manage the platform properly.
• Display the user's history.
• Make future bookings easier.
• Resolve issues.
• Prevent abuse.
• Protect users and sports centers.

WonaSports allows payments through an external payment provider. The provider is Mercado Pago.

WonaSports does not store:

• Full card numbers.
• Security codes.
• Sensitive banking information.

Financial data is managed directly by the payment providers, which have their own privacy and security policies.

WonaSports only receives the information needed to confirm transactions, such as:

• Approved payment.
• Declined payment.
• Refunds.
• Status of a transaction.
• Information required to link a purchase with a booking or membership.

When a user purchases a membership from a gym or sports center:

• The user establishes a commercial relationship with that establishment.
• The sports center defines the price, conditions and characteristics of the membership.
• Recurring payments may be managed through external providers such as Mercado Pago.

WonaSports provides the technology required to manage these transactions, but it does not own the memberships nor provide the sports service.

WonaSports uses location services to improve the experience within the platform.

Location information may be used to:

• Show nearby sports centers.
• Sort results by proximity.
• Make area-based searches easier.
• Show sports availability in nearby areas.
• Improve the search experience within the marketplace.

The use of location depends on the permissions granted by the user from their mobile device. The user may modify or revoke these permissions from their device settings.

Disabling location may affect certain features of the application, especially those related to geographic searches and nearby recommendations.

WonaSports does not use the user's location to permanently track their movements outside the use of the application, nor does it sell location data to third parties.

To deliver a secure, stable and efficient experience, WonaSports uses external technology providers. These providers may process certain technical data required for the platform to operate.

These may include:

• Google Maps, for map and location services:
  • Showing sports center locations.
  • Making geographic searches easier.
  • Showing routes or location references where applicable.
• Firebase, for functions related to:
  • Mobile application infrastructure.
  • Push notifications.
  • Security.
  • Technical management.
  • Performance analysis.
  • Performance improvements.
• Google Analytics, to understand how users use the application and improve the experience:
  • Features used.
  • Navigation within the application.
  • Technical errors.
  • Performance.
  • General usage patterns.

The use of map and analytics services may be subject to Google's privacy policies. Firebase may collect technical device information required to provide these services.

Analytics information is used statistically to improve WonaSports and is not intended to personally identify the user.

WonaSports uses push notifications to communicate relevant information related to the user's activity within the platform. These notifications are necessary for certain services to work properly.

They may include:

• Bookings:
  • Booking confirmation.
  • Booking accepted.
  • Booking rejected.
  • Booking cancelled.
  • Schedule-related changes.
• Payments:
  • Payment confirmation.
  • Status of a transaction.
  • Problems with a payment.
• Memberships:
  • Purchase confirmation.
  • Membership activation.
  • Upcoming expirations.
  • Renewals.
  • Subscription-related information.
• Classes and activities:
  • Enrollment confirmation.
  • Availability of spots.
  • Waiting list.
  • Changes made by the sports center.

The user can manage notifications from their device settings.

Disabling notifications may affect the receipt of important information related to bookings, payments or contracted services.

WonaSports works as a platform connecting users with independent sports centers.

When a user makes a booking, purchases a membership or contracts a service through the platform, certain information may be shared with the corresponding sports center.

This information may include:

• First name.
• Last name.
• Phone number.
• Information required to manage the booking.
• Information related to a membership.
• Data required to deliver the contracted service.

The purpose of this transfer is to allow the sports center to:

• Confirm bookings.
• Communicate with the user.
• Manage contracted services.
• Control access.
• Manage memberships.
• Provide support related to the activity purchased.

Sports centers act as independent controllers with respect to the sports service they provide and must handle the information in accordance with their own legal obligations.

Sports centers may publish the following within WonaSports:

• Photographs.
• Videos.
• Descriptions.
• Promotions.
• Commercial information.
• Schedules.
• Services offered.

Each sports center is responsible for the content it publishes.

WonaSports does not guarantee:

• That the images are current.
• That the photographs exactly represent the current state of the establishment.
• That the promotions remain valid.
• That the published information does not require updating.

WonaSports provides the technology tools for establishments to manage their presence within the marketplace, but it is not responsible for errors, modifications or inaccuracies generated by third parties.

WonaSports allows users to rate sports centers through a scoring system.

Ratings:

• Are anonymous.
• Do not include public comments.
• Use a star scale.
• Allow different aspects of the service to be rated.

Users can evaluate aspects such as:

• Quality of service.
• Facilities.
• Overall experience.
• Other factors defined within the application.

The publicly displayed score represents an aggregate result of the ratings submitted by users. WonaSports does not modify, alter or guarantee any particular score.

Ratings represent individual opinions and do not constitute a certification, audit or quality guarantee of the sports establishment.

WonaSports may adopt measures to detect or limit fraudulent behavior, artificial manipulation or abusive use of the rating system.

WonaSports may use personal information for the following purposes:

• Operation of the platform:
  • Creating and managing accounts.
  • Enabling bookings.
  • Managing memberships.
  • Facilitating payments.
  • Displaying personalized information.
  • Providing support.
• Security:
  • Verifying identity.
  • Preventing fraud.
  • Detecting suspicious activity.
  • Protecting users and sports centers.
• Service improvement:
  • Analyzing performance.
  • Fixing errors.
  • Developing new features.
  • Improving the user experience.
• Communications:
  • Sending information required for contracted services.
  • Reporting relevant changes.
  • Communicating news related to the platform.

WonaSports expressly declares that it does not sell, rent or trade users' personal information to third parties.

Personal information may only be used or shared in the cases described in this Privacy Policy, including:

• Delivery of the requested service.
• Technology operations.
• Payment processing.
• Compliance with legal obligations.
• Protection of rights and security.

The information available within WonaSports is part of the operation and technological value of the platform.

It is strictly forbidden for users, sports centers or third parties to:

• Access through unauthorized APIs.
• Carry out automated extraction of information.
• Use bots or automated systems to query data.
• Perform scraping.
• Copy marketplace information.
• Replicate WonaSports features.
• Use information obtained from the platform to create external services without authorization.

Any technology integration must have prior written authorization from WonaSports.

WonaSports may adopt technical, commercial and legal measures against unauthorized access, misuse of information or any action affecting the security, availability or operation of the platform.

WonaSports implements reasonable technical and organizational measures intended to protect users' information.

These measures may include:

• Access controls.
• Authentication systems.
• Infrastructure protection.
• Security monitoring.
• Technology best practices.

However, no system connected to the Internet can guarantee absolute security.

The user acknowledges that there is an inherent risk associated with the transmission of digital information and undertakes to use the platform responsibly.

WonaSports allows the user to request the deletion of their account from within the application itself.

The path to request deletion is: Profile → Your account → Edit profile → Delete account.

Once the request has been submitted:

• The account will be deactivated.
• The user will lose access to the associated features.
• The information will undergo the corresponding process of deletion, anonymization or limited retention, as applicable.

Deleting an account does not necessarily imply the immediate deletion of all associated information, since WonaSports may retain certain data when there is a legitimate purpose or a legal obligation justifying it.

WonaSports aims to maintain a secure, reliable and fair platform for users and sports centers.

For this reason, even if a user requests deletion of their account, WonaSports may retain certain limited information related to:

• Booking history.
• Transactions carried out.
• Cancellations.
• No-shows.
• Claims.
• Breaches.
• Activity within the platform.
• Information required to identify fraud or abuse attempts.

The purpose of this retention is to:

• Prevent the creation of fraudulent accounts.
• Prevent circumvention of restrictions.
• Maintain the integrity of the marketplace.
• Protect sports centers.
• Protect other users.

WonaSports uses identification mechanisms to protect the security of the platform.

If a user deletes their account and later attempts to register again using data previously associated with that account, such as:

• Validated phone number.
• Email address.
• Identifying information.

WonaSports may recognize the prior existence of the account and request the reactivation of the previous account. This allows the continuity of the history needed to guarantee the security of the platform to be preserved.

Account deletion may not be used as a mechanism to erase records of misuse, breaches or behavior that has affected other users or sports centers.

In accordance with applicable law, the user may exercise the rights related to their personal data, including:

• Access to their data.
• Request for correction of incorrect information.
• Request for updating.
• Request for deletion where applicable.
• Objection to certain processing.
• Withdrawal of certain consents where applicable.

To exercise these rights, the user may get in touch via:

• Email [email protected]

WonaSports may request additional information to verify the identity of the requester before processing any request related to personal data.

WonaSports is primarily aimed at users of legal age.

Minors may use the platform only where permitted by applicable law and under the responsibility of their parents, legal representatives or guardians.

WonaSports may request additional information or limit certain features when it considers it necessary to protect the safety of minors.

Sports centers are responsible for setting their own requirements regarding:

• Minimum age.
• Authorizations.
• Documentation.
• Medical certificates.
• Participation conditions.

Some sports centers may request medical certificates, fitness clearances or documentation related to sports practice.

WonaSports expressly clarifies that it:

• Does not request medical certificates as a general requirement.
• Does not assess the user's physical condition.
• Does not determine whether a person is fit to carry out a sports activity.
• Does not verify the validity of certificates submitted to sports centers.

Requesting, validating and managing medical documentation is the exclusive responsibility of the user and the sports center requiring it.

The user is responsible for:

• Providing truthful information.
• Meeting the requirements requested.
• Consulting medical professionals where appropriate.

The sports centers that use WonaSports are independent establishments.

Each sports center is responsible for:

• Its facilities.
• Its employees.
• Its instructors.
• Its coaches.
• Its activities.
• Its commercial conditions.
• Its booking policies.
• Its access requirements.
• Its permits and licenses.
• Its insurance.
• Its security measures.

WonaSports does not directly control or manage these establishments.

Due to the use of global technology providers, certain information may be processed or stored on servers located outside the user's country.

WonaSports will seek to use technology providers that implement adequate information protection and security measures.

WonaSports may integrate with external providers required to operate its services, including:

• Payment processors.
• Map services.
• Infrastructure services.
• Analytics services.
• Communication services.

These third parties will only have access to the information required to perform the corresponding function.

WonaSports' information and technology systems are protected.

It is forbidden to:

• Access internal systems without authorization.
• Use private APIs.
• Extract data through automated tools.
• Perform scraping.
• Use bots.
• Create unauthorized integrations.
• Obtain marketplace information for external services.

Any attempt at unauthorized access may result in:

• Account suspension.
• Technical blocking.
• Damage claims.
• Corresponding legal actions.

WonaSports implements measures intended to protect the information stored and processed within the platform.

These measures may include:

• Access control.
• Server protection.
• Monitoring.
• Authentication systems.
• Information security best practices.

Nevertheless, no digital system can guarantee absolute security against every existing risk.

WonaSports may amend this Privacy Policy when necessary due to:

• Technology changes.
• New features.
• Legal amendments.
• Evolution of the service.

Where applicable, the user will be notified through the application or other available means.

The update date will be indicated at the beginning of the document.

By registering, accessing or using WonaSports, the user declares that they have read and understood this Privacy Policy and accepts the processing of information in accordance with its terms.

For any query related to privacy or the protection of personal data, the user may contact:

• Company WonaSports
• Email [email protected]